WHO ARE WE
When we say ‘we’ or ‘us’ in this policy, we’re generally referring to the separate and distinct legal entities that make up the M2recovery
INFORMATION THAT WE HOLD AND THEIR USAGE
Information that you provide to us such as:
- Your name
- Telephone number
- Email address
- Skype ID, or any other communication Application ID
- Details of financial Transaction you have with us
- Any feedback you give to us, including by phone, email, post, or when you communicate with us via social media;
- Information about your Project/Service Requirements
- Information about the Services that we provide to you
- Details of communication with you
- Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
- Any credential you provide to us for executing Project/Service Requirement
Usage of Information you provide us
- To carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
- To provide you with information about other products and services we offer that are similar to those that you have already purchased or enquired about;
- To communicate to you about our service offerings. Promote and Drive our engagement with you.
- Improve the quality of our service delivery.
- To Keep you updated on the new innovation in the world of technology
- To protect our legitimate business interests and legal rights:- Where required by law or where we believe it is necessary to protect our legal rights, interests and the interests of others, we use information about you in connection with legal claims, compliance, regulatory, and audit functions, and disclosures in connection with the acquisition, merger or sale of a business.
Information that we collect when you Visit our Website/Domain and Usage
We offer certain site features, services, applications, and tools that are available only through the use of the following tracking technologies. You are always free to block, delete, or disable these technologies if your browser, installed application, or device so permits. However, if you decline cookies or other similar technologies, you may not be able to take advantage of certain site features, services, applications, or tools.
Generally, these technologies allow our sites, services, applications, and tools to store relevant information in your browser or device and later read that information in order to identify you to our servers or internal systems. Where applicable, we protect our cookies and other similar technologies to help ensure that only we and/or our authorized service providers can interpret them by assigning them a unique identifier that is designed for interpretation only by us.
This website collects and uses personal information for the following reasons:
Like most websites, this site uses Google Analytics (GA) to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website.
Although GA records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. GA also records your computer’s IP address which could be used to personally identify you but Google do not grant us access to this. We consider Google to be a third party data processor (see section 2 below).
Disabling cookies on your internet browser will stop GA from tracking any part of your visit to pages within this website.
1.2.Google Tag Manager
We are constantly trying to improve the customer experience on our website by providing visitors with more personalized and targeted campaigns and offerings. To do so, we use Google Tag Manager (GTM).
GTM is a little snippet of code that helps us track user behavior across our sites and then pushes the data to our Google Analytics account. Then, all the data is perfectly organized and ready for us to assess and review for potential site improvements and remarketing campaigns.
We consider Google to be a third party data processor (see section 2 below).
Learn more about Google Tag Manager.
1.3.Contact and download forms
Should you choose to contact form on our ‘Contact us’ page or download gated content from our website, your information will be stored in our backend and collated into an email and sent to us over the Simple Mail Transfer Protocol (SMTP).
The information contained in the email will automatically be transferred onwards to our M2recovery CRM system. From there, the data will be attached to any existing account with a similar email or else be created as a new contact against your contact information.
If you choose to join our email newsletter, the email address that you submit to us will be forwarded to who provide us with email marketing services. We consider mail chimp to be a third party data processor. In addition to mail chimp, your email will also be stored in our backend database and in our M2recovery CRM System.
Your email address will remain within our own – and in mailchimp database for as long as we continue to use mailchimp services for email marketing or until you specifically request removal from the list. You can do this by unsubscribing using the unsubscribe links contained in any email newsletters that we send you or by requesting removal via email. When requesting removal via email, please send your email to us using the email account that is subscribed to the mailing list.
While your email address remains within our own – and in the mailchimp database, you will receive periodic (approximately four times a month) newsletter-style emails from us. Our newsletters will keep you posted on www.m2recovery.com latest product announcements, software updates, and upcoming events and some important technical news.
We treat information collected by cookies and other technologies as non personal information. However, to the extent that Internet Protocol (IP) addresses or similar identifiers are considered personal information by local law, we also treat these identifiers as personal information.
The www.m2recovery.com websites use the following cookies:
In connection with the date of your last visit: ” m2recovery.visitdate” is a persistent cookie. it contains information about the date of your last visit to the Website and is used in connection with statistics. The cookie has a one year lifespan and it is therefore deleted one year after your last visit to the Website.
In connection with previous visits:” m2recovery.VisitorID” ” m2recovery.VisitorID” is a persistent cookie. It contains a unique ID which you have been given upon your visiting the Website. It is used in connection with statistics. The cookie has a one year lifespan and it is therefore deleted one year after your last visit to the Website.
1.6 Facebook Pixels Ads
Like most websites, this site uses Facebook Pixel (GA) to track user interaction. This helps us to create Facebook Custom Audiences to deliver advertisements to Website Visitors on Facebook based on email addresses and mobile numbers. It also allows us to use this information to display advertisements from our Customers to their target audience of users.
We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website.
1.7 Internet Advertising
On Google-owned and operated sites and affiliated sites, m2recovery interest-based advertising using information you make available to us when you interact with our sites, content, or services. Interest-based ads, also sometimes referred to as personalised or targeted ads, are displayed to you based on information from activities such as visiting a particular page on our sites.
We do not associate your interaction with unaffiliated sites with your identity in providing you with interest-based ads.
We do not provide any personal information to advertisers or to third party sites that display our interest-based ads. However, advertisers and other third-parties (including the ad networks, ad-serving companies, and other service providers they may use) may assume that users who interact with or click on a personalized ad or content are part of the group that the ad or content is directed towards. Also, some third-parties may provide us information about you (such as demographic information or sites where you have been shown ads) from offline and online sources that we may use to provide you more relevant and useful advertising.
HOW WE SHARE INFORMATION WE COLLECT
We sometimes need to work with third parties who provide consulting, support and technical services to deliver and implement customer solutions around the Services. We may share your information with these third parties in connection with your services request. We may also share information with these third parties where you have agreed to that sharing.
In exceptional circumstances, we may share information about you with a third party if we believe that sharing is reasonably necessary to (a) comply with any applicable law, regulation, legal process or governmental request, including to meet national security requirements, (b) enforce our agreements, policies and terms of service, (c) protect the security or integrity of our products and services, (d) protect M2recovery, our customers or the public from harm or illegal activities, or (e) respond to an emergency which we believe in good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person.
WHERE WE STORE THE INFORMATION WE COLLECT
Our Third Party Data Processors
We use a number of third parties to process personal data on our behalf. These third parties have been carefully chosen and all of them comply with the legislation set out in the EU General Data Protection Regulation 2018 (GDPR).
- Mailchimp (Security and Compliance)
- Intercom (Security and Compliance)
- Microsoft Office 365 (Privacy Statement)
While we implement safeguards designed to protect your information, no security system is impenetrable and due to the inherent nature of the Internet, we cannot guarantee that data, during transmission through the Internet or while stored on our systems or otherwise in our care, is absolutely safe from intrusion by others. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to us; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. We will respond to requests about this within a reasonable timeframe.
HOW LONG WE KEEP IT
We retain your information until you request us to delete your information. We also retain some of your information as necessary to comply with our legal obligations, to resolve disputes, to enforce our agreements, to support business operations and to continue to develop and improve our Services. Where we retain information for Service improvement and development, we take steps to eliminate information that directly identifies you, and we only use the information to uncover collective insights about the use of our Services, not to specifically analyze personal characteristics about you.
If you have elected to receive marketing emails from us, we retain information about your marketing preferences unless you specifically ask us to delete such information. We retain information derived from cookies and other tracking technologies for a reasonable period of time from the date such information was created.
We will report any unlawful data breach of this website’s database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.
WHAT ARE YOUR RIGHTS?
If at any point you believe the personal data we process about you is incorrect, you can request to see, change, or delete this information. This can be done by contacting us via email email@example.com
If you wish to raise a complaint on how we have handled your personal data, you can contact our Data Protection Officer who will investigate the matter.
You can contact them at firstname.lastname@example.org
OUR POLICY TOWARDS CHILDREN
The Services are not directed to individuals under 16. We do not knowingly collect personal information from children under 16. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information. If you become aware that a child has provided us with personal information, please contact us at email@example.com